AdvEntVIPClub

FAQ

Frequently asked questions

Everything you need to know about AdvEntVIPClub.

What is AdvEntVIPClub?
AdvEntVIPClub is an all-in-one customer loyalty, gift card, and marketing platform for retail stores, restaurants, and multi-location brands.
How do customers join?
Customers can enroll at the point of sale, on an in-store tablet, or by scanning a QR code that opens a sign-up web page, no app download required.
What types of loyalty programs are supported?
Spend-based (points per dollar), visit-based (points per visit, with daily caps), and item-based (points per qualifying item). You can also include or exclude specific product groups.
Can customers earn and redeem across multiple stores?
Yes. Customers enroll at the store-group level, so they can earn and redeem across every participating store in your group.
How do rewards work?
You define reward tiers tied to point thresholds. When a customer crosses a threshold, the platform issues the configured reward, such as store credit, a coupon, a free gift, or a discount.
Does it handle gift cards?
Yes. AdvEntVIPClub supports the full gift card lifecycle: issue, activate, deactivate, recharge, and redeem, all tracked in an auditable balance ledger.
Does it support a customer wallet?
Yes. Customers can deposit an advance balance into a secure digital wallet and use it whenever they need it to pay for goods at any store in your group. Refunds for purchase returns are deposited directly into the wallet, and every deposit, payment, and refund is recorded in an auditable wallet ledger.
Can I send marketing messages?
Yes. You can run mass email, bulk SMS, and push campaigns with audience segmentation, delivery tracking, and built-in opt-in consent records.
Is my data secure?
The platform uses strict per-tenant data isolation, encrypted sensitive data, secure JWT authentication, and audited administrative actions.
Is there a free trial?
Yes. You can start a free trial with no credit card required.
What if I need more than the Enterprise plan offers?
Contact our sales team for a custom plan tailored to your member counts, locations, and feature needs.
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